Delivery & Vehicle Technology

VEHICLE DELIVERY

Congratulations on the purchase of your New or Pre-Owned Lexus! A Delivery & Technology Specialist will be reaching out shortly to schedule your vehicle pick-up appointment.
You can expect the following on delivery day:

FINALIZE PAPERWORK

A brief visit with the Business Office to finalize paperwork such as registration and insurance will kick start the vehicle delivery appointment.

VEHICLE ORIENTATION

We understand that buying a vehicle may be an overwhelming experience and there is a lot to learn, so we encourage you to take this opportunity to ask any questions you may have or highlight any areas of the vehicle that you would like some extra time focusing on during your appointment.

PHONE PAIRING & AUDIO SET-UP
We understand the importance of staying connected and safe as you drive. To help ensure optimal safety and integration with your devices, we will assist you in pairing your phone through the available technologies in your vehicle, as well as assist with any other audio and convenience features you require.
ENFORM CONNECTED SERVICES
Should your Lexus come equipped with Lexus Enform Connected Services, the Delivery & Technology Specialist will ensure all features are set up and ready for use. This includes Enform Remote, Enform Service Connect, Enform Safety Connect and Enform Destination Assist, accessible through the Lexus App.
SERVICE INTRODUCTION

Should you purchase a New Lexus, a Delivery & Technology Specialist will input your complimentary 1-month and 6-month service appointment reminders as well as your 1-year/16,000km appointment reminder.

FOLLOW UP

After you've had the chance to become acquainted with your Lexus, Delivery & Technology Specialist Jeff will reach out to ensure everything is running smoothly. Should you have any more questions or would like a refresher on your vehicle's features, you will have the opportunity to book a second delivery.

 

Please note that each delivery is different and based on the features available in your vehicle. See your owner's manual or speak with your Product Advisor should you have any questions regarding the features and capabilities of your vehicle.

 

DELIVERY TEAM

JEFF TAUBERT

Delivery & Technology Specialist

403.225.3987 ext. 5051
jtaubert@lexusofcalgary.com

Jeff has 23 years of experience in the auto industry and specializes in after-delivery care and support. Should you require any assistance after the delivery of your vehicle, Jeff is happy to help!

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KRISTA COLE

Delivery & Technology Specialist

403.225.3987 ext. 5052
kcole@lexusofcalgary.com

Krista has 3 years of experience in the auto industry. She enjoys the aesthetics and new technologies a vehicle can offer that enhances the daily drive. She will always ensure you leave feeling confident and excited to be apart of the Lexus family!

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ADAM GIASSON

Delivery & Technology Specialist

403.225.3987 ext. 5052
agiasson@lexusofcalgary.com

With nearing four years in the automotive industry, Adam prides himself in creating an unforgettable moment treating every delivery as a custom delivery. Adam’s warm and thorough approach will leave you confident driving off the lot knowing your delivery was made just for you.

FREQUENTLY ASKED QUESTIONS

Below are answers to the most common questions that guests have regarding the technology in their Lexus:

Can I Have More Than One Tutorial Appointment On My Vehicle? Does It Cost Anything?

Yes! As a Lexus guest, we encourage you to come by anytime to visit one of our three technology specialists at no cost to you. You can also call ahead and make an appointment to secure a spot!

How Do I Pair My Phone?

Using your infotainment system located on your front dashboard – Click your menu button, click setup, find the Bluetooth symbol or name (on newer models it will be located on the left upper corner) from here you can add a new device. You will then need to go into the setting area of your phone – go to your Bluetooth – wait until you see your vehicle name appear on your phones Bluetooth ‘available devices’ list – click device. The phone should pair to vehicle.

How Do I Pair My Homelink to My Garage?

Please note, not all garage door systems are compatible with the Lexus Homelink system and may require additional steps. See video for details.

Where Is My Wheel Lock?

Your vehicle wheel lock can be located either under the rear floor board with your spare tire/flat repair equipment or in your glove box.

How Do I Use Voice Command?

The Lexus voice command can be used for making a phone call, inputting an address/point of interest, changing your radio station or even changing your climate control settings. To engage your voice command press and release the voice command symbol located on your steering wheel. Wait for the beep prompt then give your Lexus a command. If you require additional training or tutorial, you can access the setting option in your infotainment and review your voice command further.

My Voice Command Does Not Understand Me…

Using your infotainment click into your menu then your setup – choose voice command. Located in this menu you will find ‘Train Voice Command’ – from here the voice command system will have you repeat 10 phrases in order to become familiar with the way you pronounce words.

What To Do If My Lexus App is Not Connecting?

We always recommend deleting and re-downloading the Lexus Lifestyle App first to see if the problem resolves its self. If it does not you can connect with your app settings by pressing your SOS button and speaking with an Enform representative. If the problem has not resolved, please reach out to one of our technology specialists to assist you in person!

Can I Turn Lane Trace Assist Off?

Yes! Located on your steering wheel you will see the lane trace symbol that resembles a car leaving a painted lane. The same symbol should be visible on your centre display. Press this button once. The symbol from your centre display will be removed. This is to indicate your Lane Trace Assist system has been turned off. To turn on, simply press the lane trace button again. The symbol will reappear on your centre display.

How Do I Program a Seat Setting?

Simply put your seat, steering wheel and mirrors into your desired position, press the set button then press your preferred seat(1,2 or 3). This will save your seat. You can change it at any point. If your seat is moved, simply press your number, the seat, steering wheel and mirrors will shift back to your saved setting.

How Do I Update My Navigation?

To update your Lexus navigation, you will need to book a service appointment.  Current pricing can be discussed prior to your visit through one of our service representatives.

Can I Adjust My Real Tailgate Height?

Yes! Located within your infotainment, click your menu button, click set up – go into vehicle (newer models will be located on the left-hand side, scroll down to the next page) select vehicle customization – click tailgate – select the level you would like.

If you require further assistance, please reach out to one of our Delivery & Technology Specialists who will be happy to assist you further.