J.D. Power Honors Lexus “Highest Overall Customer Satisfaction”

J.D. Power Highest Customer Satisfaction Among Service Provider Luxury Brands


Lexus is a proud recipient of the “Highest Overall Customer Satisfaction Among Service Provider Brands” award from J.D. Power.

When you own a Lexus you can feel confident in trusting Lexus of Calgary to ensure the highest level of satisfaction. From the design and amenities of our lounge to highly skilled Lexus Academy Trained Technicians, we provide exceptional VIP service for all guests and their vehicles.


Lexus Ranks First in J.D. Power 2018 Vehicle Dependability Study

Everything we do is centered around offering you VIP Service. We know you want to invest in a vehicle that offers you dependability, longevity, and safety.

Recently, the J.D. Power 2018 Vehicle Dependability Study ranked luxury car brands based on measuring the number of problems experience per 100 vehicles (PP100) during the past year. Owners of 2015 luxury model-year vehicles participated in the study with 177 specific problems grouped into eight categories.

For the seventh consecutive year, Lexus ranks highest in overall vehicle dependability among all luxury brands, with a score of 99 PP100. Since dependability is determined by a number of reported problems owners have experience, a lower score reflects better quality.

J.D. Power Dependability Study 2018

Leading Lexus Models in Vehicle Dependability Study

Besides earning the top overall ranking, Lexus models like the Lexus CT, ES, GS, and RX earned awards in each of their body style categories.

  • 1st Place in Small Premium Cars: 2018 Lexus CT
  • 1st Place in Compact Premium Cars: 2018 Lexus ES
  • 1st Place in Midsize Premium Cars: 2018 Lexus GS
  • 1st Place in Midsize Premium SUVs: 2018 Lexus RX

For more J.D. Power ratings data, please visit www.jdpower.com/cars and www.jdpower.com/ratings.


Experience Renowned Lexus Service for Yourself!

We strive to create the ultimate ownership experience for all our guests. When you purchase a Lexus car or SUV in Calgary from us, we offer the VIP Service treatment.

Now that we’ve set the expectation, come see us for Lexus service in Calgary! Request a service appointment online and we’ll schedule your visit at a time that works best for you.